Zendesk Talk walkthrough

You can pull data in Data Integration from the Zendesk Connector.

Prerequisites

Working Zendesk Talk connection

Reports

Phone number search

The Phone Number Search report finds available phone numbers for purchase that match the specified criteria.

Procedure

1. Select a country (mandatory) to search phones in.
2. When you choose US or CN, you can filter by area code (Optional).
3. Enter a regular expression to search for in the phone number (Optional). Valid characters are '' and [0-9a-zA-Z]. The '' character can match any single digit.
4. Select whether the numbers returned are toll-free or local (Optional).

Phone numbers list

The Phone Number List report retrieves a list of all phones. Select Minimal mode to return fewer properties per phone.

Greetings categories

The Greetings Categories report returns the IF and name of all greeting categories.

Greetings

The Greetings report returns the IF, name, and other parameters of all greetings.

Activity and overview reports

The Activity and Overview reports provide statistical data. For example, the average wait time for all callers waiting for an available agent.

The time frame of the data returned by these reports is the current day, from midnight in your account's timezone to the moment you make the request. For example, if you set your account to Pacific Time (GMT-7) and you make a request at 07:02 AM. In that timezone, the time frame of the data is:

From: Mon, June 11, 2018 00:00:00 PDT -07:00 To: Mon, June 11, 2018 07:02:43 PDT -07:00

• You can filter a list of phone numbers on the "Queue activity" and "Account overview" reports.
• The API supports up to 100 phones per request

Incremental reports

The Incremental reports require you to select the time period.

Procedure

1. Select the time period type of the report. It can be a custom date range or a defined time period. For example, Yesterday, last week.
   If selecting Date Range:

   • Select the start date and end date.
   • Leave the end date empty to pull data until the moment the river runs.
   • After each run of the river, the start date is updated automatically with the end date, and the end date is updated with the empty value. This enables the next run to pull data from the end of the previous run.
   • Select the time zone offset: The time zone offset is only used when the End Date is empty. It helps calculate the river's run time according to the time zone.
   • Days back - use this input to pull data from the given days back before the given start date.

2. If selecting any other value:
   Select the timezone offset to send the correct dates that consider that offset.